I had been there on 6th, 7th March. The place is awesome, cottages are good and to satisfaction, quality of food and the staff are also good – no doubt. But, I am highly disappointed by the customer service there – no complaint about the staff but complaint is about managerial supervision; there was NO ONE. No system of checking identities – whether it’s me or someone in my place went and created unwanted mischieves can’t be ascertained. The number of staff is highly INADEQUATE – two heads looking after 33/34 guests having different requirements is injustice both to staff & guests. They were trying to do their best but there is a limitation. Lastly, the contact person Sri.Kinsuk Majumdar is of no use. I phoned him nos. of times to arrange for the car back to Bankura station but got no response; mobile network is poor there; instead of arranging the car he simply sent a contact number and washed his hand off. Due to poor network received the WA next morning when we reached the village area; by that time we frantically searched and arranged a car. Fortunately there was no female member else it would have been a harrowing experience.If money-making is the only intention of the promoter then it’s fine else Sri. Kinsuk has to correct himself….. Regards…. T M Basu